In times past, I’ve shared my own Comcast horror story, and in more recent times I’ve shared with you what seemed like prompt customer service from Comcast; however through Twitter (an online micro-blogging site that’s used by tech edge case users in the Bay Area). But today, it was nice to see another such blog post from Josh Lovensohn of Webware, earlier today.
Feeling bullish I Twittered my disapproval, and shortly thereafter got a response from Frank Eliason, a customer service manager from Comcast. Eliason offered to get me in touch with someone who would let me bypass the software activation–a time (and registry) saver.
But apparently it’s the same Eliason who’d responded to Arrington’s problems a month ago. I’m not sure if there are others from Comcast who’re on twitter or given that this is not a mainstream customer service tool, I’m wondering if he’s the only one from comcast on twitter. A search result on twitter shows him as the first result, and he tells Josh (Webware) that
Eliason tells me he’s “lost track” of the amount of people he’s helped through Twitter. A casual perusal of his responses to people’s problems range from the most mundane to the technically complex.
Given the huge negative furor Comcast creates each time their CS reps fall asleep and annoy the heck out their customers, I’d recommend creating a corporate blog with someone like Frank Eliason leading the efforts.
He’s out there and fielding numerous requests on twitter by himself (correct me if I’m wrong and there’s a team out there – it’s just that I can’t see them). That’s definitely the passion and character that goes into somebody like a Lionel Menchaca who runs Dell’s corporate blog and the same with Scoble when he was out there talking about Microsoft.
Until they do that, if you’re a Comcast customer, feel free to follow Frank on Twitter
Too bad, the id reminds me of Comcast Scares! I don’t know if Comcast Cares but I sure as well, believe Frank does. Thanks, Frank!