This post has been a long time coming. As someone who earns a living in the PR space and one who obsessively follows the unique craft of tech CEO presentations, I had to concur with CNN’s recent piece on Mark Zuckerberg’s recent product announcement and why it was a giant FAIL compared to a Jobs presentation!
C’mon. Comparing Zuckerberg to Jobs is like expecting Shia LaBeouf to act like Marlon Brando. While Transformers may sell $750 million in box-office receipts — that doesn’t a Brando make. This seems like a perfect time to finally share my thoughts on Steve Jobs’ virtuoso D8 interview – yet another instance of Jobs’ public speaking savvy.
Here are three of the Jobs’ unique speaking skills that you can glean from his presentations — seemingly simple but tough to emulate:
If you’re telling a story, make it gripping:
There are a million boring ways to tell a story. Just ask Bill Gates or Steve Ballmer (don’t even get me started), but Jobs has a penchant for telling an elegant story that hooks you from the get go.
Juxtaposing Jobs’ d8 presentation with Zuckerberg’s presentation would be interesting, but if you ran a word cloud through Jobs’ presentation, here’s what you’d have seen. It’s all about people.
His very first anecdote about Apple’s resurgence (overtaking the market cap of Microsoft) recounts the bygone days when Apple was down in the dumps to highlight what a glorious triumph this is:
Well, Apple was about 90 days from going bankrupt… (Boom!) in the early days. It was much worse than I thought when I went back.
But there were people there (I’d expected all the good people would have left), and I found these miraculous people, great people and I asked them as tactfully as I could: Why are you still here? And, I’ll never forget. A lot of them had this phrase: because I bleed in six colors. (Note: I remember having a “Apple bleeds six colors” poster on my cubicle wall a few years back)
You know what this reminds me of:
Don Draper, Season 4, Episode 1 (Public Relations). After learning the craft of telling stories to reporters, Don is asked if he’s the definitive entity in his newly formed ad agency. Here’s the story he relates:
Last year, our agency was being swallowed whole. I realized I had two choices: I could die of boredom or holster up my guns. So, I walked into Lane Pryce’s office and I said: Fire us! (Boom!) — Cue Background Music.
Two days later we were up and running at the Pier Hotel, within a year we had taken over two floors of the Time Life Building.
Again, start with the nadir of the story to pique the viewer’s curiosity and build up to the finale. The cadence of story-telling between the two quotes is uncanny but good story-telling always remains the same.
Use evocative metaphors that ring true and wise:
Throughout history, all the great teachers have spoken in parables. More importantly, when asked questions use plain speak metaphors from every day life that each and every one of us can relate to. Before you frame your answer, ask yourself: would a 12 year old understand what I’m about to say? And, go…
Here are a couple of examples from Jobs (from just this interview):
On why they ditched Adobe: Apple is a company that doesn’t have unlimited resources (Reality Distortion Field in effect). They way we do that is by looking at technical vectors that have a future. Different pieces of technology kinda go in cycles: they have their springs and summers and autumns, then they go to the graveyard of technology.
We try to pick things that are in their springs. And, if you choose wisely you can save yourself an enormous amount of work rather than trying to do everything. (true and wise)
To a question on whether the tablet will eventually replace the laptop:
I’m trying to think of a good analogy. When we were an agrarian nation, all cars were trucks cos that’s what you needed on the farm. But, as vehicles started to be used in the urban centers, and America started to move towards them. Cars got more popular and innovations like power steering, etc. happened.
And, now, maybe 1 in every 25 vehicles is a truck where it used to be like 100%.
PCs are gonna be like trucks.
Such a nuanced answer that yet again, aims to simplify and would communicate effectively to any 12 year old in the audience.
Here’s one more from the past on how computers are like a bicycle for your mind. Watch the video.
Clarity and consistency in thought and messaging
I recently read an essay on “Politics and the English language” by George Orwell, 1946, that I’d recommend to anyone with a fleeting desire to revisit their usage of the spoken and the written word. The essay culminates in 6 simple rules for clear writing and I think that can be extended to clear speaking as well.
These rules sound elementary, and so they are, but they demand a deep change of attitude in anyone who has grown used to writing in the style now fashionable. One could keep all of them and still write bad English, but one could not write the kind of stuff that I quoted in those five specimens at the beginning of this article.
If you simplify your English, you are freed from the worst follies of orthodoxy.
I think Jobs best defines this in every single interview he’s done. I could go on. But, let me pick an example from D8′s interview for his thoughts on privacy – an area where every company from Google to Facebook have had their fair share of stumbles but I think the clarity and simplicity of Jobs’ definition of privacy is startling.
We’ve had a very different view of privacy. We take it very seriously.
Privacy means people know what they’re signing up for… in plain english, and repeatedly.
I’m an optimist and I believe people are smart. Some people want to share more data. Some people more than others do. Ask em. Ask em every time. Make them tell you to stop asking them.
Let them know precisely what you’re gonna do with their data.
And, finally speaking of consistency of values that shines through every single interview Jobs has done, was this quote:
You know (long pause). When this whole Gizmodo incident happened, I got a lot of advice, that said: you’ve got to let it slide. You shouldn’t go after a journalist because they bought stolen property and they tried to extort you.You should let it slide.
And, I thought deeply about this. And, I ended up concluding.
That the worst thing that could possibly happen as we get big and gain a little more influence in this world, is if we change our core values and if we started letting it slide.
I can’t do that. I’d rather quit.
We have the same values now as we had then.