Breaking News: We just announced a nifty little feature on LinkedIn called “Who’s viewed my profile?” (having a self-explanatory title definitely helps). Here is the settings page. Check it out on the right hand side of your homepage as soon as you log on.
Check out a write-up by my colleague, Steven Stegman, on our blog as well as another overview of the feature by Michael Arrington on TechCrunch. Coming up: My personal thoughts/experience on this feature.
Now that I’ve gotten the exciting news out of the way, here’s what I wanted to say for today:
1. The perks of being an advocate: Being a customer advocate and responding to urgent user requests is an integral part of being a community evangelist. Imagine my surprise earlier yesterday, when I read Steve Rubel twitter about his LinkedIn account going down. He also blogged about it!
We immediately restored the account and let Steve know about it (both on his blog as well as on Twitter). I never thought I’d say this but twitter can be used as a customer service broadcast and feedback tool. It’s relevance however is entirely dependent on its users. Also, thanks to my bud Jeremiah for his kind words and observations.
Either way, I’d recommend any community marketer to follow a central system to monitor chatter about your company. Here’s how I do it using Google Reader. I monitor a slew of discussion forums, yahoo! groups, google alerts (news and blogs), LinkedIn Answers — all of which are RSS enabled.
2. Lunch 2.0 (110 attending. Are you?): You’ve probably heard that we’re hosting Lunch 2.0 at LinkedIn and as of today (more than a week before the event) we have a total of 110 RSVPs. We’ve also received a slew of RSVPs from all your favorite bloggers including my good friends Jeremiah, Scoble, Shel Israel, Dave McClure, Noah Kagan, Jeremy Pepper (tentative) and more — we even have a surprise guest! So, if you are in the Bay Area and haven’t confirmed yet; what are you waiting for.
RSVP for Lunch 2.0 here
So, once again, why should you be at Lunch 2.0? That’s easy: friends, peers, technology, LinkedIn, games, fun and free lunch!